Here are 10 reasons to improve data capture for field service management efficiencies: 1. Better visibility and insight into service operations: When field service technicians capture data on service activities, such as the type of work performed, time spent, and parts used, it provides a real-time
While many companies agree that attendance recording is essential in improving productivity and efficiency in the business, only few do so. It can feel like a burden to record time manually since it disrupts their workdays, takes up additional time, and results in inaccurate reports
Gartner reports that the growth of Low Code application platforms has been driven in part by COVID-19 and the need for remote development but also the need for hyperautomation and digital disruptions that have been occurring. With a 2021 market increase of 22.6% over 2020
What is next generation field service management software? We define it as the ability to work with these technologies, that have become mainstream in business since circa 2018 onwards. Field Service Management (FSM) software has been well known for around 20 years now. In the early days
Traditional planning and scheduling of field-based work saw jobs and tasks issued to women and men for completion. Based on the size and type of job, this could have been via 2-way radio, then mobile phones or paper job packs collected from an office on
During the course of the pandemic, many businesses with office based functions have had to adapt to remote working without choice. Whilst some businesses were prepared, many were either dabbling in remote working, had it as an initiative or not on the radar at all,
It’s that time of year again and it seems to come around faster as the years go by or maybe I'm just getting old! As always the recognition and appreciation starts with our amazing team and customers. Each year, the innovation and creativity to solve
The term resource varies from a person through to the collective term for people, equipment, and budget. When introducing a solution for planning, scheduling and task management, a greater level of flexibility is introduced. Anyone who has previously used spreadsheets for managing planning, scheduling of
The workforce planning and scheduling software market has many vendors offering products for different scenarios, which can make it challenging to know where to start. We wrote a post on this here. Across our customer base, most have invested heavily in core systems over several years.
Field services hasn’t been immune to the impacts of COVID-19 and with the variety of locations, human interaction, equipment and physical touchpoints in a typical day, the industry has been heavily impacted. This has led to organisations exploring alternate ways to provide service where possible including