This week I look at 5 benefits from collaborating with your software supplier. Let me preface this with collaboration for a functional outcome delivering business benefits to both parties and not anything unethical. Agile, Lean, Fail Fast, Innovation, Hubs, Tribes – these were once buzz words
By now most of us are into the remote working rhythm and in some cases could have been working in this setup for months or years before. As a remote worker, your job role and the need to deliver a great experience for your customer
A recent publication of one of our articles on Field Technologies Online on the changing landscape of customer experience (CX) as a result of COVID-19 with our CEO, Alan King Quote “The last couple of months have transformed life as we once knew it for all of
This week I look at 3 ways to empower your field staff and increase productivity. The benefits of empowerment span many areas, including but not limited to: Staff satisfaction across both your employees and contractors Customer satisfaction Work throughput and profitability Efficiency and optimisation Technology is
Allowing your teams to communicate quickly and seamlessly regardless of skills or location. This is the workplace of the future and selecting a vendor that enables this is a crucial step in this collaborative journey. Where to start? A field service management platform is going to shift
As 2017 draws to a close, I look back over the last 12 months and want to put a few words together to acknowledge our customers, the team and the journey we have taken together. Dusk turned 4 this week, which makes me proud of
Automotive company digitises its job quoting process Challenge A Dusk customer, a large Australian automotive company specialising in DPF Technology, and Car Services, wanted to provide a product to their customers for them to in turn quote their customers for products and services. Prior to FixedViewService, this
It is that time of year again (already!) for celebrating, reviewing and taking stock of all that 2016 threw at us. We recently passed the 3-year anniversary here at Dusk Mobile and have grown year on year. Those with their own business will appreciate the
As 2015 draws to a close, I reflect on a year of opportunities, learnings and strong growth for Dusk Mobile. We have enjoyed our second year as a company, with our 2 year anniversary of incorporation celebrated a few days ago. Waking up in the
Before I knew it another month had passed filled with travel, new opportunities, project deliveries and company growth. So I put finger to keyboard on a recent flight to Perth, WA, conscious of my already looming breach of commitment for frequent CEO Blog updates! During September