When identifying areas to improve in your business, it can be easy to look at specific business functions or workflows in isolation. By lifting that up a level to more broadly, organisational visibility, a new world of benefits can be realised. My colleague, Mat Unwin
To achieve operational excellence and deliver benefits to your business, aligning the goals and objectives of your teams is a fundamental foundation. Your business likely already has Core Values, a Mission Statement and Vision. Perhaps your customer service department run regular events to remind your
As you look across your organisation and teams, the demands both internally and externally to deliver more with less are growing and will continue to do so. Internally your stakeholders want to understand more about their customers, leverage existing data, create new data streams and
The business landscape is moving at an unprecedented rate with disrupters entering your market who will become competitors. The time is now for keeping up with the new wave of competitors that have low barriers to entry into the market, with low overheads powered by
Today more than ever before, your teams can work anywhere, anytime and on any device. To maximise the output of your distributed workforce, some roles lend themselves better than others to optimization through technology. Skills based roles that are time boxed are a good foundation
Risks are present across your organisation and there are a number of ways these can be mitigated against using workflow automation. This post focuses largely on operational risks that can be readily addressed, delivering significant benefits to your organisation and your customers. 1. Field Data capture Many
Your customers come in through multiple channels, planned and unplanned, directly and indirectly. One common theme is the level of customer service they expect. Whole industries have been put on notice and forced to look at their customer journey to bring it in line with disruptive
The term “digital transformation” has been around for a few years now and for a while was the phrase to show that your organisation was adapting to the changing way of doing business. During that time, successes have been aplenty but failures also. Failures are
You’ve signed the contract and ready to start servicing it. Here are 5 important metrics for contract performance management, from the supplier side of the table that should be in your software platform and why. 1. Cost & Cashflow Are you making money or losing money? Do
Strategies span the length and breadth of your businesses, short and long term, dependent strategies and strategies within strategies to name just a few. The fine balance between defining and executing a strategy but remaining nimble enough to keep pace with the rapidly evolving landscape