Dusk Mobile is pleased to announce our new partnership with SightCall, an enterprise grade video cloud platform company. SightCall are leaders in the remote visual assistance market and have experience working across industries such as utilities, automotive and field services. SightCall own the full technology
The Planning and Scheduling software market has many players from legacy vendors through to startups. The term Planning and Scheduling software covers a broad spectrum of products, so looking for a solution or where to start can prove challenging! On one end, a solution can offer
Silos are one of the most consistent topics and pain points in our digital transformation conversations. Over the years, different models have been introduced to break these down between business units and departments, including placing IT staff within an operational business unit, creating a DevOps
Historically enterprises have been tied to software solutions and the technical debt has continued to grow over the years. Few CIO’s would have considered replacing solutions of size, even if the market presented alternatives that delivered more benefits, were a better functional fit, easier to
Originally written for Field Technologies Online and can be viewed here Source: Dusk Mobile COVID-19 has driven a change in how field service organisations or those functions operate. From customer site visits to assets, the impact is visible and the requirement has had to be addressed. Safety, industry requirements, Government legislation all play a part on top
This week I take a look at how to progressively introduce technology change to your office teams and field crews. Many of us have heard of “phased approach” or “big bang” with launching of software projects. For those that haven’t, a phased approach being incrementally introducing
By now most of us are into the remote working rhythm and in some cases could have been working in this setup for months or years before. As a remote worker, your job role and the need to deliver a great experience for your customer
The last couple of months have transformed life as we once knew it for all of us. Your customers are in a very different place as a consequence of potentially different factors, both in your control as and out of your control as a leader. Business
This week I look at a current topic that needs no introductions beyond the title. For some business leaders, your staff working from home is quite normal and has been in place for years. For others, working from home is a foreign concept for both
This week I look at 3 ways to empower your field staff and increase productivity. The benefits of empowerment span many areas, including but not limited to: Staff satisfaction across both your employees and contractors Customer satisfaction Work throughput and profitability Efficiency and optimisation Technology is