This week I take a look at how to progressively introduce technology change to your office teams and field crews. Many of us have heard of “phased approach” or “big bang” with launching of software projects. For those that haven’t, a phased approach being incrementally introducing
This week I’ve put together a post based on experience for building a true partnership with your vendors. As a vendor for a number of years I’ve seen and learnt a lot. I’ve not always got it right but having a robust relationship delivers benefits
By now most of us are into the remote working rhythm and in some cases could have been working in this setup for months or years before. As a remote worker, your job role and the need to deliver a great experience for your customer
A recent publication of one of our articles on Field Technologies Online on the changing landscape of customer experience (CX) as a result of COVID-19 with our CEO, Alan King Quote “The last couple of months have transformed life as we once knew it for all of
A recent interview with Matt Chester of Solar Tribune on the recent observations of climate change impacts as a result of COVID-19 with our CEO, Alan King Quote “One observation we can take out of how the world has adjusted during the time of COVID-19, is the
The last couple of months have transformed life as we once knew it for all of us. Your customers are in a very different place as a consequence of potentially different factors, both in your control as and out of your control as a leader. Business
This week I look at a current topic that needs no introductions beyond the title. For some business leaders, your staff working from home is quite normal and has been in place for years. For others, working from home is a foreign concept for both
This week I look at 3 ways to empower your field staff and increase productivity. The benefits of empowerment span many areas, including but not limited to: Staff satisfaction across both your employees and contractors Customer satisfaction Work throughput and profitability Efficiency and optimisation Technology is
This week I’ve taken a look at how to get started quickly with a technology solution for contract management in the operational space with some areas to start measuring from Day 1. This delivers a more efficient method of managing the contract day to day
This week I look at the benefits of introducing digital time sheeting to your organisation. Also known as time tracking, time keeping, time confirmations amongst several others. For this article digital time sheeting is more than a spreadsheet and is a smart integrated, intuitive solution