One area the events of 2020 has shown us, is the need to innovate and enact change quickly across your organisation. However, challenges abound in technology transformation across infrastructure, vendor alignment, data volumes and a myriad of complexity driven from years of technology investment. So how
Dusk Mobile is pleased to announce we are now a confirmed supplier on G-Cloud 12, the UK Government Digital Marketplace. This is the framework setup by the Crown Commercial Service (CCS) to support the public sector procure cloud services through a pre-approved panel of vendors.
Historically enterprises have been tied to software solutions and the technical debt has continued to grow over the years. Few CIO’s would have considered replacing solutions of size, even if the market presented alternatives that delivered more benefits, were a better functional fit, easier to
Originally written for Field Technologies Online and can be viewed here Source: Dusk Mobile COVID-19 has driven a change in how field service organisations or those functions operate. From customer site visits to assets, the impact is visible and the requirement has had to be addressed. Safety, industry requirements, Government legislation all play a part on top
Product Announcement - July 2020 Coordinating your field work both within crews and between crews requires them having the right information at the right time and in real time. This used to be much easier before the events of 2020 and the “new normal” that we
This week I look at 5 benefits from collaborating with your software supplier. Let me preface this with collaboration for a functional outcome delivering business benefits to both parties and not anything unethical. Agile, Lean, Fail Fast, Innovation, Hubs, Tribes – these were once buzz words
This week I take a look at how to progressively introduce technology change to your office teams and field crews. Many of us have heard of “phased approach” or “big bang” with launching of software projects. For those that haven’t, a phased approach being incrementally introducing
This week I’ve put together a post based on experience for building a true partnership with your vendors. As a vendor for a number of years I’ve seen and learnt a lot. I’ve not always got it right but having a robust relationship delivers benefits
By now most of us are into the remote working rhythm and in some cases could have been working in this setup for months or years before. As a remote worker, your job role and the need to deliver a great experience for your customer
A recent publication of one of our articles on Field Technologies Online on the changing landscape of customer experience (CX) as a result of COVID-19 with our CEO, Alan King Quote “The last couple of months have transformed life as we once knew it for all of