Originally written for Field Technologies Online and can be viewed here Source: Dusk Mobile COVID-19 has driven a change in how field service organisations or those functions operate. From customer site visits to assets, the impact is visible and the requirement has had to be addressed. Safety, industry requirements, Government legislation all play a part on top
Product Announcement - July 2020 Coordinating your field work both within crews and between crews requires them having the right information at the right time and in real time. This used to be much easier before the events of 2020 and the “new normal” that we
This week I’ve put together a post based on experience for building a true partnership with your vendors. As a vendor for a number of years I’ve seen and learnt a lot. I’ve not always got it right but having a robust relationship delivers benefits
By now most of us are into the remote working rhythm and in some cases could have been working in this setup for months or years before. As a remote worker, your job role and the need to deliver a great experience for your customer
A recent interview with Matt Chester of Solar Tribune on the recent observations of climate change impacts as a result of COVID-19 with our CEO, Alan King Quote “One observation we can take out of how the world has adjusted during the time of COVID-19, is the
Something a bit different this week, goals. This post can be used for kilometres, dollars or any other kind of target you’re trying to reach, including within your business. Each Christmas/New Year break, I set myself personal and business goals for the year ahead. I’ve been
Your customers come in through multiple channels, planned and unplanned, directly and indirectly. One common theme is the level of customer service they expect. Whole industries have been put on notice and forced to look at their customer journey to bring it in line with disruptive
Visualisation of data has become the next frontier following on from the creation of data. In an incredible statistic, over the last 2 years alone 90 percent of the data in the world was generated! 2.5 quintillion bytes of data are created every single day
Dusk Mobile is pleased to announce we are now an Apple Consultants Network (ACN) member. Following training by the team, we are now able to offer solutions and services in our field of expertise, mobility, for Apple products. Apple have been an important part of
The Engagement Dusk were recently engaged to help a telematics vendor use their data to predict the future. Our Dusk data science team used Machine Learning (ML) techniques to achieve a 72% confidence level for future planning scenarios, after just two weeks. The customer then asked Dusk to implement